To start a chat with a user, technicians can navigate to the Chat Icon within the Technician Console to open the Chat Window. To start an in-session video in DRE, navigate to the drop-down menu within the remote session and select “Start Video Call.” If the user accepts the call, the remote support software is designed to automatically launch the video conference, allowing for a two-way exchange of both voice and video. Then, you can communicate directly with the user over video or chat as if you were in the same room.

Once the session is initiated, starting a video, chat, or VoIP call from directly within the session typically takes only a few clicks. Before you can initiate a remote video or chat, you first need to create a remote connection with a user device. Remote video and chat support is typically a feature within a larger remote support software solution like SolarWinds Dameware Remote Everywhere. How does remote video and chat support work?.With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.ĭameware Remote Support was previously known as DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure.

Manage it all without leaving your desk with DameWare. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. What is Dameware Remote Support? DameWare products are designed to put more hours into your day.

Dameware remote support guide